Interactive Hotel Television System

“Hotels of the future may not have telephones, but you have to a have a television in the room,” quoted from Richard Lewis, SVP at LG Electronics”.

True, TV right now is not only a box bring vivid picture and programs to user. Furthermore, TV can be more “interactive” to users through internet infrastructure including hardware and software. From customers’ point of view, this system can provide more comprehensive services, such us, essential TV show, entertainment package, movie demand, traffic information, and room service. From hoteliers’ aspect, this system can approach saving of manpower on service management, record of customer’s consuming behavior, and integration with PMS (property management system). Mutually, the system can facilitate interactions between customers and hoteliers. For example, the greeting message will be automatically shown on TV when customers turn on the TV. In the other hand, customer can leave message and feedback to express their satisfaction of overall service, suggesting what should be improved.

“TV inn” is a multimedia system designed for hotels, recreation center, and spa to support high quality service in this industry. Customers can enjoy their vocation without going out but have a wonderful and relax afternoon by holding a TV remote.

Image that in Las Vegas, if customers feel tired about crowed environment and want to play blackjack without disturb, they can just stay in rooms, turn on TV and connect to the “virtual blackjack table” to interact with other players.

“TV inn” can bring following major service packages to customers:

- Multimedia package

- Information Package

- Service Package

- Entertainment Package

- Multimedia package:

Ÿ   Free Television: Free channels and hotel information channel

Ÿ   Pay Television: limited access channels, guest confirm to pay with remote control

Ÿ   Video on Demand: mega-hit and topical movie. Gust can preview and then order movies.

Ÿ   Internet on screen: guest can link to popular websites to browse information online.

- Information Package:

Weather forecast

Checking / Sending Message: Hotel service center can inform guests through TV screen

Ordering history: guests can check order in their temp room account during their stay

Alarm clock

- Service Package:

Hotel can inform the guest about all its offers. Using the menu on screen the system can inform the guest about all the goods and services available (the list of services with the description of the service specificity, working hours and contact phone numbers), or enables making on-line orders with at door to door delivery. Through this system, hoteliers can make guests have better perception of provided services.

- Entertainment Package:

This system offers information of how the guest can spend his free time. The external service providers are connected in this networking. Guests can search information and arrange their trip. This system can add value in the whole tourism industry.